Contact

Talk to us

Whether you are choosing a plan, scaling an integration or reporting a problem, there is a channel for it below — and a published response target for each.

Send us a message

Not a customer yet? Use this form. Already have an account? A dashboard ticket keeps the whole history in one place.

Usually the quickest reply

Message us on Telegram for pre-sales questions, order or payment updates and anything urgent.

@ProxyNovaSupport →

Sales & volume pricing

Same business day

Orders above 1,000 IPs, reserved subnet blocks, recurring monthly volume or reseller arrangements.

Open a sales ticket →

Technical support

1–12 hours by priority

Endpoint not connecting, latency problems, replacement requests and API questions.

Open a support ticket →

Report abuse

Acknowledged in 1 business day

Report misuse of our network. Include the IP address, the time range with timezone, and your evidence.

Email support@proxy-nova.online →

Response targets

By ticket priority, during business hours.

urgent: 1 hour
high: 4 hours
normal: 12 hours
low: 24 hours

Registered office

ProxyNova LLC.
800 N. French Street, Wilmington, DE 19801, United States
Registered in Delaware

support@proxy-nova.online

Before you write: the connection test in Dashboard → Proxies answers most technical questions by itself, and the FAQ covers delivery, protocols, refunds and geo targeting in detail.