Question 1

How do I secure my account?

Accepted Answer

Use a unique password of at least 10 characters (we enforce a strength check), never share your API keys, and use per-project keys so a leaked key can be revoked without disabling your whole integration. Sessions are httpOnly, server-side and revocable — the button under Settings → Security signs out every device at once.

Question 2

Do you allow all use cases?

Accepted Answer

No. Our networks may not be used for fraud, spam, credential stuffing, accessing child sexual abuse material, or any activity that is illegal in the jurisdiction of the endpoint or of the customer. Abuse reports are actioned within one business day and confirmed abuse results in immediate termination without refund. See the Acceptable Use section of our Terms of Service.

Question 3

Which logs do you keep?

Accepted Answer

We keep the minimum needed to operate the service: account details, order history and provisioning metadata. We do not retain browsing destinations or payload contents. Connection metadata is retained for a maximum of 30 days and only used for capacity planning and abuse investigation. See the Privacy Policy for the full detail.

Question 4

How do I contact support?

Accepted Answer

Open a ticket from Dashboard → Support — tickets are answered in order of priority, with a first-response target of 1 hour for urgent issues and 12 hours for normal ones. Every ticket keeps its full history in one thread, so you never have to repeat yourself.

Question 5

What is your refund policy?

Accepted Answer

If an endpoint never becomes reachable, or is dead on arrival, we replace it free of charge within 48 hours of purchase. If we cannot supply a working replacement we refund that endpoint in full to your account balance, or to the original crypto address on request. Because proxies are delivered instantly and consumed on delivery, we cannot refund the unused portion of a rental period once the endpoint has worked. Full details are on the Refund Policy page.

Question 6

Do you offer volume pricing?

Accepted Answer

Yes — discounts apply automatically in the cart and start at 21 IPs: 4% at 21–40, 11% at 41–89, 15% at 90–249, 20% at 250–499 and 25% from 500 IPs. For orders above 1,000 IPs or recurring monthly volume, open a sales ticket and we will quote bespoke terms.

Question 7

Will my proxies renew automatically?

Accepted Answer

Only if you switch auto-renew on for that endpoint. Auto-renew charges your account balance 24 hours before expiry. If the balance is too low we email you; if it is still unpaid at expiry the endpoint is released and the IP cannot be recovered. You can cancel or disable auto-renew at any time from the dashboard.

Question 8

What exactly am I buying?

Accepted Answer

You are renting proxy endpoints: an IP address plus a host, port and username/password pair. Every endpoint is provisioned on a dedicated IP pool sourced from our wholesale supply partners. Bandwidth is unmetered on every plan — you are billed for the number of IPs and the rental period, never for traffic.

Question 9

How fast are proxies delivered after payment?

Accepted Answer

Delivery is fully automated. The moment the blockchain reaches the required confirmations, our provisioning worker allocates your endpoints and they appear under Dashboard → Proxies with copy-ready credentials. In practice this is under 30 seconds after confirmation. For low-risk assets paid from the mempool it can be near-instant.

Question 10

Which payment methods do you accept?

Accepted Answer

We accept cryptocurrency through Paymento, a non-custodial payment gateway: Bitcoin, Ethereum, USDT (ERC-20 and TRC-20), Litecoin, Tron and Solana, among others. The exact list is shown on the hosted checkout page and depends on which assets are enabled for our merchant account. You can also top up an internal balance and pay instantly from it.

Question 11

Do I need an account or KYC to pay?

Accepted Answer

An account is required so that we can deliver credentials to you and so that you can manage renewals, but no identity documents are collected. We do not ask for a name, address or ID. Crypto payments are non-custodial: funds go directly to a merchant-controlled wallet.

Question 12

The amount I sent is slightly different from the invoice. What happens?

Accepted Answer

Underpayments are handled with a tolerance that we configure on the merchant side (up to 5%). Slight rounding shortfalls are accepted automatically. If a materially smaller amount arrives, the order moves to a partial-paid state and the checkout page shows the exact remainder so you can top it up — any amount already broadcast counts towards the balance. Overpayments are accepted; the excess is credited to your account balance on request.

Question 13

What is the difference between Datacenter, ISP, Residential and Mobile?

Accepted Answer

Datacenter IPs are hosted in commercial facilities: fastest and cheapest, but more likely to be flagged by aggressive anti-fraud systems. ISP proxies are static addresses registered to a consumer internet provider — they combine datacenter speed with residential trust. Residential proxies route through genuine home connections and support city-level targeting. Mobile proxies exit through carrier-grade NAT, giving the highest trust score and the lowest block rate.

Question 14

Which protocols are supported?

Accepted Answer

HTTP, HTTPS (CONNECT) and SOCKS5. Authentication is always username/password, and IP whitelisting is available on request for dedicated plans. Each plan page lists the protocols included.

Question 15

Can I choose a specific country, city or subnet?

Accepted Answer

Yes. Country selection is available on every plan at checkout. City-level targeting is available on Residential and Mobile plans, and subnet selection can be requested from your dashboard once an order is active. If you need a specific ASN or a large contiguous block, open a sales ticket and we will confirm availability before you pay.

Question 16

Is there a concurrency or thread limit?

Accepted Answer

Every endpoint allows hundreds to thousands of simultaneous connections depending on the plan — the exact figure is listed on each plan card. There is no per-request charge and no traffic cap. If you need to push beyond the published limit, contact support; higher limits are granted free of charge for dedicated IPs.

Question 17

My proxy is not connecting. How do I troubleshoot it?

Accepted Answer

First, run the built-in connection test from Dashboard → Proxies; it performs a real TCP handshake and reports latency. If that passes but your client fails, check that your client speaks the plan's protocol (HTTP vs SOCKS5), that credentials are URL-encoded, and that your local firewall or antivirus is not intercepting the connection. If the test fails, use the Replace button on the endpoint — it is instant and free within the first 48 hours.

Question 18

Can I use the proxies with automation tools and browsers?

Accepted Answer

Yes. Every major automation framework and anti-detect browser supports authenticated HTTP or SOCKS5 endpoints. Credentials are provided as ready-to-paste host:port:username:password strings, plus curl, Python and Node snippets in your dashboard.

Question 19

Do you have an API?

Accepted Answer

Yes. Generate an API key under Dashboard → API Keys and call GET /api/v1/proxies to list your active endpoints, with optional filtering and pagination. API keys can be scoped to read, write or billing and can be revoked at any time. Interactive reference documentation is on the API page.

Question 20

What uptime do you guarantee?

Accepted Answer

We target 99.5% monthly availability measured per endpoint. Datacenter and ISP endpoints typically exceed this. Residential and mobile pools are inherently less predictable; where an exit node goes offline, rotations and replacements are free. Live incidents are posted on the Status page.

Frequently asked questions

Account & security

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Payments

Proxies & networking

Technical support